Flowmar has provided excellent customer service! They have gone above and beyond to answer all of my questions and concerns immediately (weekdays or weekends) and followed through on all deliverables. The Expresso maker arrived early and is working great. I'm now enjoying delicious expresso coffees. I would definitely purchase from them again.
The coffee machine arrived ahead of schedule, service was prompt, questions answered very quickly. The need for power converter (included in price) should be maybe more clearly advertised. Altogether, I am very happy with the purchase.
Just a quick note about Flomar. I did not end up purchasing the item as I changed my mind about the product. However, their customer service is exceptional. In my job in the US, I deal with many vendors oversees and experience long delays in responses. Flomar replied promptly to all my emails with helpful information --- even past the workday in Europe. Great customer service.
Very good company to deal with. Friendly and professional.
Flowmar went out of thier way to ensure I was happy with the service they provided. I am very pleased with the entire process. Love my espresso machine.
THE BEST. I asked questions from the time this thing was ordered until now. I do not think they sleep. Not only did my order come almost a month early but it was perfect. They included a power converter in a separate box and it was not a cheap one - it was the right one. AND the item is half price of other sellers! AND they followed up with product answers. AMAZING!
i purchased this not realizing i needed a 110v -220v 1500 watt converter transformer but the company was extremely helpful answered all my questions immediately and the machine is working and making excellent coffee...
I ordered the Delonghi super automatic expresso machine and even with my remote location, South Korea, the unit was delivered ahead of schedule. The seller kept me up to date on the status of shipment the entire time. I am so pleased with this companies service that I have requested a second unit be located so that I may purchase for a friend. Thank You. Ron
Fantastic service. Product arrived before it's estimated delivery. Seller contacted me to verify that I have read the one caviate to the order (product was manufactured to run off of European power plug) before proceeding with completion of the transaction. I would do business with them in the future without hesitation.
The customer service is wonderful. Especially considering I did not know I had purchased a product from a European country with a European plug. Flowmar sent the power converter and talked me through the process with ease.
Best Price on the internet. The quality of Customer Service is Excellent.
First let me say you will rarely meet a seller so prompt and courteous. Flowamar was always fast in response and kind. Item arrived ten days before the expected date. We did have one small issue but was resolved right away. Also, he confirmed there is a one warranty on the coffee machine. Go ahead and buy. You will not be disappointed. Flowmar really cares about you, the customer. 5 stars!!!
Flowmar thanks for getting me my coffee machine.
Good service, helped me to set up my coffee machine. Coffee tastes great so far :)
can you please send me the tracking number to this package(s), thank you, Celeste
The machine came in good time, a couple of days before they said it might. The transformer arrived a couple of days later. Everything works. I had a little problem setting the machine up and contacted Flowmar. They responded right away and told me what to do. I've just been using the machine, a black Eletta, for a few days and am so far very happy with it.
I had questions about the product and Flowmar, the seller was very prompt to respond and answered my questions clearly. Reliable and trustworthy!
Perhaps, the best seller I have had to deal with so far. All my pre-purchase questions were answered almost immediately and were very detailed. The item was delivered pretty quick, given that it was sent from Europe to the US. Seller has checked in with me every step of the way. Once the package was opened, we realized that a filter was missing. It was shipped right away after I contacted seller.
I had a technical question about the product and they responded within 5 minutes (fastest I've ever experienced on Amazon). They also sent me several emails that helped me understand what i was purchasing
Great customer service. Very helpful and quick to respond- would work with this seller again.
Product arrived quickly in U.S. and then to a follow-on overseas address, and worked great out of the box. As noted by other buyers, Seller was very pro-active and helpful about contacting me to check on status of order and ensuring it had been received. Seller clearly cares about customer service and satisfaction, so recommend highly for purchase of quality 220v espresso machines.